FANUC Robotics Customer Resource Call Center

1-800-iQ-ROBOT
Canada & United States: 1-800-477-6268
or International: +1-248-377-7159

Press 1: Technical Phone Support

Facsimile: 248-377-7463

Technical phone support
Highly qualified technical support specialists
Staffed 24/7
Automatic email notification and verification for all cases open and closed.

For best call results have:

Robot & controller type
F#* or serial number of robot
Hour meter reading (if available)
Software type and edition
Any error messages and LED displays (if applicable)
P.O. or credit card, for warranty, down robot, or preventive maintenance service orders

Press 2: Parts & Repair

Facsimile: 248-377-7832

Parts/Repair orders including quotes, order follow-up, warranty, repair and down robot.
Robot software and software options

For best call results have:

Part descriptions & number (if known)
F#* or serial number of robot
P.O. or credit card for ordering
Shipping & billing addresses
Repairs - problem descriptions (any symptoms, error codes, or diagnostic LEDs that were identified)
Warranty - F#* or PO you placed original order with.

Press 3: Onsite Field Service

Facsimile: 866-252-3996

Down robot service
Warranty service
Robot operational audits
Preventive maintenance services

For best results have:

Part name & number (if known)
F#* or serial number of robot
P.O., credit card, or receiving # for warranty, down units or software
Shipping & billing addresses
Reason for repair (any symptoms, error codes, or diagnostic LEDs that were identified)
Requested arrival time
Parts in inventory

Press 4: Product & Systems Training

Facsimile: 248-377-7367

Training class registration
Consultation for non-standard training classes or on-site requests

For best call results have:

Your billing address
Types of courses needed
Special requirements
Robot and controller type
Proposed schedules
Number of people attending
Student names (if available)
Method of payment (P.O., credit card, etc...)

Press 5: Marketing, Sales, & Literature Requests

New robot product sales
System solution sales
Product and application information

For best call results have:

Description of your needs

*Notes:

A return authorization ("RA") from the Spare Parts department is required before any material is shipped back to FANUC Robotics. Items returned without proper authorization will be subject to a return at customer expenses.

F# is located on the robot base or operational panel.

To register for free online services: CRC Registration.